FAQ
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
Village Hall
What hours is the Village Hall open?
Village Hall is open from 8am - 5pm Monday - Friday.
Water Utilities
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Check the float in your toilet tank. Water should shut off at about 1 inch from the top of the overflow pipe. Your flapper in your toilet is a potential source of a leak. Shut the water off to the toilet and come back later and if the water level in the tank has dropped the flapper will need replaced.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the 'Subscribe' button located on the Home Page and fill out the brief form with your preferred contact information and click Subscribe.
Where do I go to vote?
All elections are conducted by the Village of Garland and voting takes place at the Garland Fire Hall located at 170 4th Street.